As you near the end of your service performance information (SPI) reporting period, it is an ideal time to turn your attention to improving and refining your SPI processes for the future. The nature of SPI reporting being new for Tier 1 and Tier 2 entities means it will be an iterative process, with improvements occurring over time. This month’s factsheet focuses on how entities can strengthen their reporting year on year by learning from experience, improving measures, and enhancing data collection approaches.
