User Account FAQs

These Frequently Asked Questions (FAQs) will assist you to understand and manage your user profile for this website.

From now on all your previous subscriber information is retained in a unique user profile or account in your name. This makes it easy for you to manage your subscriptions, your newsletter preferences and interests and your event registrations all in one place. The user account we've created for you is based on the last email address you had registered with us.

You’ll continue to receive the online newsletters (Communiques) you’re already signed up to, but you won’t be able to change your contact details, your newsletter preferences or register for any XRB events or webinars.

However, you could still unsubscribe from any newsletter by clicking the Unsubscribe link at the base of the newsletter itself in your email Inbox.

If you want to sign-up for an event and haven’t signed into your account (or don’t have one), you will be prompted to activate a user account.

No. You’ll still have access to the information in all site sections in the usual way. 

Yes. Although, your user account is unique to you and can be accessed only by you using your username (email address) and password, you could share these details with a colleague—say your Personal Assistant or Executive Assistant— to manage your account for you.

Not at this stage.  If several people in your organisation wish to register for one of our events and one person in is charged with registering all of them, that one person would need access to all individual accounts to do this one at a time. 

Yes.  Your profile will detail all the XRB events/webinars for which you have registered.  You could use these events as evidence of CPD hours, but only if you actually attended the event.  

The user account we've created for you is based on the last email address you had registered with us.

However, this email address may now be out-of-date or has since changed.

If you want to update your it, unfortunately you can't change it in this current account profile. 

The only way to do this is to first delete your current user account and create a new one, using your new email address.

You can do this as follows:

  1. If you've already signed in and changed your password, in your open profile page, select 'Delete account'.
  2. Now select 'Sign Up' (NOT 'Sign in') at the top, right-hand corner of your browser screen. 
  3. In the blank profile form, you can now enter your new email address and contact details, as well as your newsletter preferences and interests.


We will retain the following information we ask you to provide us.


  • First name
  • Last name
  • Email address
  • Job Title
  • Organisation
  • Region
  • Newsletter subscriptions
  • Interests by sector
  • Events/webinars attended

Yes. We do not collect personal information about you through our website, other than in the course of your:

  • contacting us; or
  • subscribing to our communications, and/or newsletters; or
  • registering for our events or webinars.

In accordance with your rights under the Privacy Act 1993, you can request access to personal information held about you by us and you can request to have any such information corrected.

However, your user account gives you the opportunity to view this information yourself and change, correct or delete it.

We host our website on the SilverStripe Platform along with other NZ Government agencies.  SilverStripe takes a proactive approach to keep web sites and applications one step ahead of malicious attacks. Access to web system components is separated and enforced to ensure high security and auditability.

This means we can focus on developing a great website for you to access and interact with while, they take care of protecting it and the personal information on it, so you can be sure any information you provide us is secure.