Tier 1 & Tier 2 Service Performance Reporting Guidance

 

Standard and amendments

Guidance material

 

Disclaimer

This guidance has been prepared by the staff of the External Reporting Board (XRB) or other external parties. It does not form part of any Standard or authoritative publications issued by the XRB. It should not be used as a substitute for reading PBE FRS 48, nor is it a substitute for professional accounting advice. 

New Service Performance Reporting Factsheets 

In response to the 2025 consultation on the reporting and assurance of service performance information, the XRB has developed new and helpful factsheets (accessible below) outlining the service performance reporting process, key concepts to consider and other relevant matters when thinking about service performance information (SPI).

These practical factsheets are designed to help Tier 1 and Tier 2 Public Benefit Entities consider and report SPI in line with PBE FRS 48. 

Please contact accounting@xrb.govt.nz if you have any comments or feedback on this material.

Overview of the Service Performance Information Reporting Process (1 Page)

In this series, these factsheets will help preparers understand the process of reporting service performance information (SPI).

Please refer to the PBE FRS 48 Standard, and detailed Explanatory Guide, when considering these factsheets.  

  
   

Factsheet 1 - Purpose and scope of SPI (2 Pages)

This factsheet outlines the purpose of PBEs reporting SPI and the scope of what SPI should include. Service performance reporting is an essential part of accountability, to explain what an entity has set out to do and what they have achieved.
 

 

 

Factsheet 2 - SPI considerations before the reporting period begins (Steps 1-4)(2 Pages)

This factsheet outlines matters that entities should consider before the service performance reporting period begins, including the entity's purpose/vision and key objectives, plans to achieve key objectives over the medium-to-long term, developing processes, systems and controls for measuring and collecting SPI and selecting and appropriate and meaningful mix of performance measures for reporting. 

 

  

 

Factsheet 3 - SPI considerations during the reporting period (Steps 5-9) (2 Pages)

This factsheet outlines matters that entities should consider during the service performance reporting period, including gathering supporting documentation, determining the most appropriate and meaningful way to present SPI, preparing SPI, ensuring it complies with the standard and obtaining approval of entity governance / preparing for assurance.  
 

 

Factsheet 4 - Continuous improvement around SPI (Step 10) (2 Pages)

This factsheet outlines matters which entities should consider after the reporting period ends when considering how to improve their SPI reporting for the future. Service performance reporting should evolve over time as entities refine their measures, improve data collection and respond to stakeholder feedback. 

 

EG A10 - Guidance for entities applying PBE FRS 48 Service Performance Reporting (61 Pages)

This explanatory guide is intended to help PBEs understand the requirements of PBE FRS 48 and think about how to meet those requirements. This guide is relevant for all PBEs that report in accordance with PBE Standards, which includes public sector entities and not-for-profit PBEs, such as a registered charity.

This version is effective for reporting periods beginning on or after 1 January 2022.

 

Staff Guidance - Disclosing how you measure your service performance (8 Pages)

This guidance explains what disclosures are required about how 
each reported service performance measure has been measured or evaluated and is useful for Tier 1 and Tier 2 PBEs who prepare service performance information applying PBE FRS 48.
   

Staff Guidance - Key areas to consider when applying PBE FRS 48 (10 Pages)

This guidance outlines key areas for Tier 1 & 2 PBEs to consider 
when applying PBE FRS 48, including the key reporting requirements, how to prepare for SPI reporting, how to present SPI and examples of SPI.  

 

Good practice in reporting about performance (32 Pages)

This joint guidance from the Office of the Auditor-General, Audit New Zealand, and the Treasury focuses on public organisations in central government. It aims to help entities prepare better reports on the performance of their public organisation, particularly the annual report.

 

Standards